It is a legacy technical architecture issue. The intelligence for working out the OOD price is embedded in the POS terminal. And there are only a few of them in a store. The pricing and promotion logic resides locally and of course, a POS terminal can process only one transaction at a time. If such intelligence were accessible as a service to the customer’s mobile app or the store associate’s app, things would be much better. Fewer store visitors would abandon the cart, average order values would be higher, and the customer experience would be much better.
We at Litmus7 have solved the problem. Our In-Store Cart Price Check solution computes the OOD price, is built on open source platforms, accessible via an API, and deployed on the cloud. It works with all major POS platforms – with built in integrations and ability to parse proprietary file formats. Store-associate apps, kiosks, and the retailer’s customer app can calculate the price. In our experience, conversion can increase 2X, average order value can increase by 15%. The solution has been tested to up to 400 stores with 150k SKU per store.